Safety and Respect

Falcon Medical Centre provides respectful, compassionate, and non-discriminatory care aligned with patients’ values, beliefs, and safety. Patients are informed about unexpected occurrences and involved in subsequent care changes.

Active Participation in Your Care and Treatment

Patients have the right to know their healthcare providers, receive clear information about their diagnosis and treatment, make choices, seek second opinions, and be informed about research projects.

Privacy

Patients have the right to control their personal information, expect privacy and confidentiality, access their health records, request corrections, and ensure information security.

By actively participating in your healthcare, you can help us meet your needs as a patient. We kindly request that you and your family share certain responsibilities with us to achieve our shared goals.

We ask you

Inform us of any concerns you may have regarding the safety or quality of your care.

Take an active role in your own healthcare by

• Being open and honest about your health history and healthcare needs, including past and current illnesses, allergies, medications and dosages, and family health history.
• Arriving promptly for appointments or notifying us in advance (at least 24 hours) if you need to cancel or reschedule.
• Treating our staff, fellow patients, and visitors with consideration and respect.
• Refraining from smoking on the premises.
• Taking reasonable precautions to maintain your health.
• Following the advice and information provided by your healthcare providers.
• Asking questions to clarify any information you may need.
• Communicating what is important to you in your care.